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Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your
information when You use the Service and tells You about Your privacy rights and how the law protects You.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


Definitions

For the purposes of this Privacy Policy:

  • Account A unique account created for You to access our Service or parts of our Service.

  • Affiliate An entity that controls, is controlled by or is under common control with a party, where 'control' means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Application Refers to Utoken, the software program provided by the Company.

  • Company Referred to as either 'the Company', 'We', 'Us' or 'Our' in this Agreement, refers to Utoken Limited.

  • Country Refers to: Nigeria

  • Device Any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Personal Data Any information that relates to an identified or identifiable individual.

  • Service Refers to the website and related financial technology services provided by Utoken Limited.

  • Service Provider Any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

  • Usage Data Refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • You Means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


Information We Collect

We collect various types of information to provide and improve our Service, including:

  • Personal Information: Name, email address, phone number, and other identifying details you provide.

  • Transaction Information: Details related to payments, transfers, and account activities.

  • Technical Information: IP addresses, browser types, device information, and cookies.

  • Regulatory Compliance Information: Data required for identity verification and compliance with legal and regulatory requirements.

  • Communications Data: Any correspondence with our support team, feedback, and inquiries.


How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our Service.

  • Process transactions securely through our regulated financial service partners.

  • Comply with applicable legal, regulatory, and security requirements.

  • Prevent fraud and enhance user security.

  • Communicate updates and promotional materials.

  • Conduct research and analytics to improve user experience.


Regulatory and Licensing Coverage

Utoken Limited partners with regulated financial service providers to facilitate payment processing and compliance with financial regulations. As a partner, Utoken Limited operates under the regulatory frameworks provided by these entities, which extends to the services offered on our platform.

By using our Service, you acknowledge that certain payment and compliance functions may be carried out by our licensed partners, and their privacy policies and regulatory obligations may apply in addition to this Privacy Policy.


Service Availability and Jurisdiction

Utoken Limited primarily serves users in Nigeria. However, our services may be accessed in other jurisdictions where such operations are legally permitted, including countries supported by our licensed financial service partners. Users are responsible for ensuring that their use of our Service complies with the local laws and regulations of their respective countries.


Sharing of Information

We may share your information in the following situations:

  • With financial partners and payment processors for transaction processing.

  • With regulatory authorities to comply with applicable laws.

  • With third-party service providers who assist in service delivery.

  • In response to legal requests, court orders, or governmental regulations.

  • In connection with a business transaction such as a merger or acquisition.

  • With analytics and marketing partners to improve our services, where permitted by law.


Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Once retention is no longer required, we securely delete or anonymize your data.


Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.


Your Rights and Choices

Depending on your location, you may have rights regarding your data, including:

  • Accessing, updating, or deleting your personal information.

  • Opting out of marketing communications.

  • Restricting or objecting to data processing.

  • Requesting data portability where applicable.

To exercise these rights, contact us through our support channels.


For European Union (EU) Users

If you are a resident of the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, or erase your data and the right to data portability.


United States Legal Compliance

You represent and warrant that (i) you are not located in a country that is subject to the United States government embargo or that has been designated by the United States government as a "terrorist supporting" country, and (ii) you are not listed on any United States government list of prohibited or restricted parties.


Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze usage patterns. You can control cookie preferences through your browser settings.


Third-Party Services

Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties and encourage you to review their policies before providing any personal information.


Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect personal information from minors. If we become aware of such data collection, we will take appropriate steps to remove the information.


Automated Decision-Making

We may use automated systems to process your information for fraud prevention, risk assessment, and compliance purposes. You have the right to request human intervention where legally required.


Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any updates.


Contact Us

If you have any questions about this Privacy Policy, you can contact us: